That's so frustrating and I'm in a similar boat. You most likely will have to leave it overnight so they can reproduce the noise. That's what my dealer made me do the first time.Well, the screeching sound has returned!!! Made an appointment for next Monday! Will keep you guys posted. I reviewed a video to show the technicians
That is just a terrible dealer service dept. I brought mine in for the 6 month service and told them I wanted the brakes inspected since they were screeching when in reverse. I told them I had a few videos so they wouldn't have to wait until they reproduced the noise themselves. They told me no problem, they would just honor the TSB and no need to see the video. Sorry you didn't get the same answer.Update: mechanics could not replicate the noise, so two days after, nothing was done. I sent Toyota two videos to include them on my case. I still have to hear from the case manager next week. I can’t believe that I wasted this third time and nothing could be done. Very disappointed!!