Just venting about my RRW Wheel order

[theapoco01]

@Clipse I understand you are upset. I would be too. But I'm not sure what world you live in--because I would love to come and live in your world. It sounds ideal.

But you have to put some rules in place because we actually live in a world where people abuse the system and take advantage of your good-will---sometimes it's not even really intentional. Unless you put things in writing, you will take losses left and right.

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[theapoco01]

I understand you are upset. I would be too. I'm not sure what world you live in, or if you do any sort of business on a large-scale. But you have to put some rules in place because we actually live in a world where people abuse the system and take advantage of your good-will---sometimes it's not even really intentional. Unless you put things in writing, you will take losses left and right.

Also the reason we lost purchase protection on a lot of our credit cards as well as generous returns from many stores. There are a lot of people who just abuse the system.
Can you train all your staff to think and reason through a problem? Do some critical thinking?
Be able to discern an honest customer from a dishonest customer?
It's very hard and takes up a lot of resources.
Different companies tackle this problem in different ways.
This company, which is probably a smaller business (compared to costco, apple, etc) chose to avoid taking on the liability. They don't have the resources to train their staff. (Even then, how do you suddenly teach someone how to think critically.)

The price of the item is the amount the company wants to be compensated for their efforts.

Then they added the cost of insurance ON TOP. Which you chose to forego.

How is the company supposed to absorb the losses from a mistake that some UPS/Fedex/DHL driver made?
Do you think this is within their control at all?
Hell, sometimes I have a great UPS delivery, sometimes I don't.

Business aren't in business because they're taking losses.
They come up with a strategy to minimize losses--like insurance....which once again, you chose to forego.

Having said all that....
I am guilty of foregoing the optional insurance as well for lower cost items. I figure I'd take the risk. And most, if not everytime, it ended up okay.

But this is a risk. That I took. Not the company.

 

[127.0.0.1]

I wouldn't want those wheels soley on how the beadlock holes aren't deburred. that looks horrible and only takes a few minutes to put them in a jig and run a chamfer or countersink

what the cinnamon toast F is this ?

 

[theapoco01]

@theapoco01 please never go into business. That's a completely unacceptable way of looking at or treating any customer like they're out to get you. They bought into your vision and choosing to support and vouch for your products with their money. As a business, loss is an operating expense and taken into account of overall profits. Funny enough they reposted my unboxing video right when I got them when we both didn't initially see the damage.

If it wasn't for their 20% restocking fee and shipping back, I definitely do not want to support this brand. Should've gone with Method of KMC.

Ultimately, the point I'm trying to make is that you don't know what's going on behind the scenes of a business. Different businesses use different marketing, pricing, customer service, shipping strategies, etc. It's hard to tell the value of what you're actually getting until you analyze all that.

I don't know wheels....but it sounds like to me that RRW is a smaller company and Method/KMC have further reach/been around longer? Well regardless, the opposite could be said. If you really believed in their "vision" and vouched for their product, can you really blame a smaller company for not being able to "absorb the loss"?

And no I don't own a business. I took one business/personal finance class during undergrad because it was an easy A. But I am a surgeon and we do have to actually think critically about things throughout the day. And I do know that people will be people....sometimes people are the biggest variable in the success/failure of a lot of our "elective" surgeries.

The above would be my best guess/theory about all the decisions that a company needs to make, that aren't immediately obvious.

 

[RenoT4R]

@theapoco01 nah, it's not that they can't afford to absorb the cost. I used to sell these when I worked at Pacific Wheel back in the day and we a handful of issues before they decided not cover finish warranties and cut us off as dealer. Even my personal OG RR2 pop in cap wheels peeled after a few months and weren't covered. I own a small wheel business now (and a bigger one) and we insure everything on our own dime. It's literally $2-$3 for $3-400 of insurance per package. And if an issue arises the shipper ALWAYS files the claim. Never the recipient. Ultimately FedEx nor UPS will allow a claim put in by the recipient because the shipper is the one that gets compensated. You don't have to be Costco or Method to have a few shreds of decency or practice good customer service.

@Clipse only reason they even bother to offer $100 is because UPS and FedEx insure every package for $100 regardless of adding insurance. Sorry about your situation.


Original RRW RR2 wheels from 2018

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