Factory tow hooks shipped damaged

[Darkchief22]

Ordered factory front hooks on the 20% off deal. They came with the coating pretty much chipped off on both hooks. I know it doesnt effect functionality but there's something about buying new parts and they dont come outta the box looking new

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[xp0nex]

I am assuming it was just tossed into a loose box? My rear tow hook was like that, just tossed into a box and it looks like that also.

 

[TyRoosevelt]

Ask whoever you ordered from to replace them. They will. Toyota does a poor job shipping parts.

 

[TRDBROG]

Happened to mine as well. Let me guess, they were rubbing against each other and through the thin box they came in?

Exchange and let them know that packaging was bad.

 

[gvan1998]

Its a tow hook and it goes below your front bumper. Its going to get scratched up when you start using them

 

[ToYoDaMan]

I also received the red tow hook where the paint separated at each tow hook at the angle point.

it was small enough that I kept it. I did purchase some cheap touch up paint that matched exactly.

Unless you were the installer (me), you would never know that the imperfection was present after delivery.

 

[BadTrainDriver]

Ordered factory front hooks on the 20% off deal. They came with the coating pretty much chipped off on both hooks. I know it doesnt effect functionality but there's something about buying new parts and they dont come outta the box looking new

That's unfortunate and easily avoidable with correct packaging. I'd give whomever you purchased them from a chance to redo the order and take back the parts on their dime, or it would be a credit card chargeback.

 

[brumey]

Agreed. You purchased new and they should not be chipped. Don’t accept poor packing, the seller needs to know and feel it through additional costs.

We are letting these sellers off with so much.

 

[4R-Sport]

I came across this post this morning and took interest. I too would be upset with the damage and wonder how long it will take for those damaged areas to grow larger if they aren't properly touched up.

I actually received my tow hooks today (after seeing this post) and I was not impressed with the packaging. When I picked up the box it rattled and it was clear that the contents were loose. The corner of the shipping box was ripped open.

The box my front hooks came in was intact, but the thin bubble wrap that essentially had no more bubbles wasn't offering much protection. The oem box with the rear hook was beaten up pretty bad and did not have sufficient packaging. Fortunately, I did not see any damage but I won't have time to take a closer look until later today.

I would definitely contact the seller to see how they determine to make things right for you. Good luck!

 

[B_Sponch]

Ordered factory front hooks on the 20% off deal. They came with the coating pretty much chipped off on both hooks. I know it doesnt effect functionality but there's something about buying new parts and they dont come outta the box looking new

Ordered factory front hooks on the 20% off deal. They came with the coating pretty much chipped off on both hooks. I know it doesnt effect functionality but there's something about buying new parts and they dont come outta the box looking new

I picked up mine today. There was a very tiny nick in one of them that I probably wouldn’t have noticed if I didn’t read this first. It was within my personal tolerance so I didn’t return them. They should look new if they are new, regardless of what may happen to them later.

 

[TrdProGirl84]

I got mine recently and they were perfect. I’m sorry yours were damaged.

 

[Wahoo]

Its a tow hook and it goes below your front bumper. Its going to get scratched up when you start using them

That assumes these are going to get used, of course.

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