Your session has expired - anyone having this issue?

[Hosway4R25]

I have reset my pin several times and this notification keeps popping up. Anyone else having or had this issue?

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[Archer]

Yes, on my phone app it said it's from AT&T, not sure why, don't have AT&T. No idea how to clear it and have no idea on the PIN.

I think it's for WiFi connect. Mine earlier had a red check mark aside of it in the app., checked just now and it says Active???


???

 

[Nodak]

yeah the mobile hotspot in toyota's and the app go thru ATT cell service.

never did the free trial on the mobile hotspot so i never get that annoying pop up from att

 

[MomtyZooma]

I had this and removed my account from my phone and truck, then started over.
Fixed the problem 100%

 

[Chedddy]

Yes, on my phone app it said it's from AT&T, not sure why, don't have AT&T. No idea how to clear it and have no idea on the PIN.

I think it's for WiFi connect. Mine earlier had a red check mark aside of it in the app., checked just now and it says Active???


???

Be careful… I used to work at AT&T and would see people come in, all the time, angry because they were being charged a ton of money after their free trial ended with Wi-Fi connect.

 

[Archer]

I had this and removed my account from my phone and truck, then started over.
Fixed the problem 100%

How do you do that? Do you mean the whole Toyota app?

 

[MomtyZooma]

How do you do that? Do you mean the whole Toyota app?

Yes delete the Toyota App connection on your phone and truck.

 

[MomtyZooma]

How do you do that? Do you mean the whole Toyota app?

I removed the 4R from the iPhone app and went thru the entire setup again.

A lot on the WEB on fixing this also.

 

[Archer]

My dealership is right down the road so I stopped, they reset the PIN, they said their having issues with the session expiring too soon. I think it's a dealer pin set. He set it 1-1-2-2-3-3.
It worked, now let's see if it stays off.

I also asked if I'm going to start getting billing for this and he said it's a year trial. I refused to set my CC# when I bought the truck so he said I won't be auto charged at the end of the trial.

 

[MomtyZooma]

This has nothing to do with the AT&T free trial. It’s between the Toyota App and your 4R.

 

[6thGen1419]

I have reset my pin several times and this notification keeps popping up. Anyone else having or had this issue?

Got my 6g TRD ORP in early September. Toyota Connect has been working until today and I got that same message this morning when checking out of our hotel and continuing on our road trip. I tried signing in again on the Toyota phone app, but it would not respond at all. Tried removing the app (and so all its data) and reinstalled, but ’login again’ wasn’t responding. Multimedia screen kept interrupting my CarPlay sessions with pop up about no internet and logout to guest account, so I logged out to guest account and used CarPlay and the guest capabilites for the rest of the day. Got into our new hotel tonight and I was able to login in via the Toyota phone app, no problem, and now all the Toyota Connect stuff is working again with my profile and settings. My theory is the Toyota Connect servers or internet services went down and the message is a symptom of that and it’s why even the login was hanging. When they came back, I was able to login no problem. What do you think?

 

[Mad Ghost]

This just started happening to mine and I never signed up for the free trial.

 

[jjbailey930]

The interruption message happened to me several times yesterday despite my phone connected via CarPlay. My “trials” for Sirius/ATT expired 10/3. PITA! Don’t know why this started up yesterday. Logged out of app and back in to see if that helped. If it recurs, I am going to dealer really pissed off.

 

[kayleighk116]

I had the same problem yesterday, but once the Toyota app let me sign in again later in the day, the problem was gone

 

[6thGen1419]

The interruption message happened to me several times yesterday despite my phone connected via CarPlay. My “trials” for Sirius/ATT expired 10/3. PITA! Don’t know why this started up yesterday. Logged out of app and back in to see if that helped. If it recurs, I am going to dealer really pissed off.

My theory is this is a symptom of their servers or services being down, which is why even the login was hanging (for me) and why login ability came back later in the day, and maybe why you were having those issues on the same day as me.

BTW, I had read where someone had used the SOS button to try and get support. I tried that yesterday and It did not go well. I used the roadside assistance option on the automated voice interface to get to a “roadside assistant“ real person and after I explained the issue, was transferred to someone to help, but that got me to a automated interface where it was asking me to put in my model, year, etc., but there was no way to enter anything because the only thing on the screen was the “Emergency support call in progress …” display with no way to enter anything, so that was a waste of time.

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