American Adventure lab answer phones?

[dgorman]

They posted several things here and wanted to get more information. Over 3 weeks left 6 messages and no one answers the phone or calls back. Anyone have good experiences with @AmericanAdventureLab? Not a great feeling about supporting a local company when you can’t get a hold of them.

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[Van Solo]

It's today's society my friend.... It is everywhere like this...

 

[brumey]

Show your flustration with your wallet and refuse to do business with them. I actually test call/contact businesses before I buy anything significant. If I get bad support or no contact, they don’t get my business. I typically share my negative experience too.

sadly, its more common but, they will learn or fail.

 

[127.0.0.1]

email [email protected]

 

[AmericanAdventureLab]

They posted several things here and wanted to get more information. Over 3 weeks left 6 messages and no one answers the phone or calls back. Anyone have good experiences with @AmericanAdventureLab? Not a great feeling about supporting a local company when you can’t get a hold of them.

Hey Dan! I'm so sorry you've had issues getting in touch with us! I definitely hate to hear this. There are customer service reps on the phones constantly around the shop, so I'm surprised this happened. I know we have had issues with our voicemail system in the past, but I'll check in on that.

Have you tried reaching out to here on here via a DM? Maybe I've missed that somehow.

The best way to get ahold of us the quickest is by emailing our support system. This creates a help ticket in our system that gets routed to whomever can best answer your questions or solve any issues we may have. That email is [email protected] and is located at the top of our contact page on AmericanAdventureLab.com.

Again, I apologize we've missed you reaching out. What can I do to help?

 

[AmericanAdventureLab]

Show your flustration with your wallet and refuse to do business with them. I actually test call/contact businesses before I buy anything significant. If I get bad support or no contact, they don’t get my business. I typically share my negative experience too.

sadly, its more common but, they will learn or fail.

Thanks for sharing this. I completely understand where you’re coming from. Reliable communication matters, and if someone wasn’t able to reach us, that’s on us to fix. We’ve been working through a heavier-than-normal volume lately, but that’s not an excuse, and we’re tightening things up so people aren’t left waiting or wondering.

If you, or anyone else following the thread, ever has trouble getting through, you’re welcome to message us directly here as well. We always want to make sure customers feel taken care of. We appreciate the feedback, even when it’s tough, because it helps us improve.

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