Good luck.If you bought a TRD Off-Road i-FORCE MAX hoping for a hands-free power liftgate, double-check what you actually got.
As many of you did and are doing. I went on the Toyota website to compare trims and features before purchasing.
One of the features I wanted was the Hands-free power liftgate.
I decided to pay the extra cost to get the hybrid and in part the power liftgate. It made it "worth it" for me. So I went and bought one.
After driving it home, it took me a few days to realize something was missing, I go back on the website and realize it's the power lift gate!
In 3 different places on the Toyota website, it shows the the TRD Off-Road i-FORCE MAX having a power liftgate, so I wasn't wrong.
it's not an "option" for the trim, it's a feature. It's supposed to be installed on every TRD Off-Road i-FORCE MAX. It's kinda like buying a trailhunter without a snorkel, they're all supposed to have it if it's listed as a "feature"
I reached out to Toyota Brand Engagement Center. The first customer agents acknowledged the mistake and told me that there will be a recourse. A few days later, another one to call me and ask me to re-explain, he also acknowledged the mistake and also stated that there will be a recourse. A week later for a 3rd agent to calls me and... asked to me re-explain, he then officially denied that Toyota did anything wrong and denied all form of compensation.
The whole process took about 3 weeks and hours on the phone.
I feel tricked, the website still (May 14th 2025) shows false advertising a month after the initial report.
If you want to sue them, here's their agent of service
mail drop w1-5b
po box 259001
plano, texas
75025
Here's their complaint form :
https://support.toyota.com/s/questions-comments?language=en_US
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not an "option" on the TRD Off-Road i-FORCE MAX
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