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hbc07

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Still waiting for mine to ship. In late April was given an estimated ship date of May 2, but so far no action.
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Who?

Trailhunter
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Zach
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Apr 11, 2025
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'25 Toyota 4Runner Trailhunter
I had pre-ordered Front & Rear mats (hybrid) at the beginning of April, was informed towards the end of April that they were delayed to May/June (received $10 refund for "my troubles"); I appreciated the refund, and there was no issue as I was still awaiting my 4Runner to arrive - I felt great about the communication.

Then I was accidentally sent non-hybrid mats at the beginning of May a few days after they notified me of the initial shipping/production delay. I brought the incorrect mats to UPS to ship back (all via email exchanges with their CS team); again, no issue, these things happen.

Then this morning, I was told they would now be shipping in late-June/early-July and that I would need to pay more to upgrade to the full kit due to "low interest" in just Front/Rear mats; absolutely unacceptable.

Suffice to say, I told them to refund my entire order — going with Weathertech fronts, waiting for 2nd row (from WT), and rocking the OEM rear all weather mat.
 
Last edited:

Who?

Trailhunter
Member
First Name
Zach
Joined
Apr 11, 2025
Threads
0
Messages
14
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21
Location
RI
Vehicle(s)
'25 Toyota 4Runner Trailhunter
I had pre-ordered Front & Rear mats (hybrid) at the beginning of April, was informed towards the end of April that they were delayed to May/June (received $10 refund for "my troubles"); I appreciated the refund, and there was no issue as I was still awaiting my 4Runner to arrive - I felt great about the communication.

Then I was accidentally sent non-hybrid mats at the beginning of May a few days after they notified me of the initial shipping/production delay. I brought the incorrect mats to UPS to ship back (all via email exchanges with their CS team); again, no issue, these things happen.

Then this morning, I was told they would now be shipping in late-June/early-July and that I would need to pay more to upgrade to the full kit due to "low interest" in just Front/Rear mats; absolutely unacceptable.

Suffice to say, I told them to refund my entire order — going with Weathertech fronts, waiting for 2nd row (from WT), and rocking the OEM rear all weather mat.
Update: Received an email back apologizing and offering to upgrade from front/rear to the full mat set for free. I'm not a fan of games like these, and still opted for a full refund.

I was excited to try a new company, as I've had Weathertech on my previous cars, but only heard good things. If it wasn't for the delays, games etc, I would have stayed with the purchase and likely been happy with them. Hope this was just a one-off, and everyone enjoys their floor liners, regardless of MFR ?
 

MIkeSD

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I placed my order on May 11.and now it's May 20,But it still hasn't been shipped.
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