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I have never written a review but Buyer Beware: Over a Month and No Product, Terrible Support Process
I am writing this review after exercising an extreme amount of patience, hoping for a resolution, but I have reached my limit. My experience with Hansshow has been an absolute disaster, and my goal in writing this is to warn potential buyers before they make the same mistake I did.
I placed an order over a month ago, and my product has still not been delivered. Their shipping company says it has been delivered. Sent me a picture of a package inside someone's closet. This is unacceptable, but what makes the situation infuriating is their "customer support" process.
Hansshow does not handle their own support directly; they funnel you through a third-party company called ZCOO. This immediately creates a disconnect and layers of bureaucracy. I have repeatedly asked for a simple refund of my purchase price, given the egregious delay. Instead of owning their supply chain issues, ZCOO/Hansshow has repeatedly asked me to act on their behalf—specifically, asking me to file complaints with both local and overseas logistics companies.
Let me be clear: my business transaction and contract are with Hansshow, not their chosen logistics partners. It is the vendor's responsibility to manage their supply chain and ensure the product reaches the customer, or failing that, to process a refund promptly. Passing the administrative burden of chasing down lost shipments onto the customer is a dereliction of basic business responsibility.
I have asked multiple times for my money back and have been met with deflection and unreasonable requests. The lack of accountability is astounding. Save yourself the headache, stress, and potential loss of money. Do not order from Hansshow. There are plenty of reputable companies out there that value their customers and take responsibility for their orders. Hansshow is not one of them.
I am writing this review after exercising an extreme amount of patience, hoping for a resolution, but I have reached my limit. My experience with Hansshow has been an absolute disaster, and my goal in writing this is to warn potential buyers before they make the same mistake I did.
I placed an order over a month ago, and my product has still not been delivered. Their shipping company says it has been delivered. Sent me a picture of a package inside someone's closet. This is unacceptable, but what makes the situation infuriating is their "customer support" process.
Hansshow does not handle their own support directly; they funnel you through a third-party company called ZCOO. This immediately creates a disconnect and layers of bureaucracy. I have repeatedly asked for a simple refund of my purchase price, given the egregious delay. Instead of owning their supply chain issues, ZCOO/Hansshow has repeatedly asked me to act on their behalf—specifically, asking me to file complaints with both local and overseas logistics companies.
Let me be clear: my business transaction and contract are with Hansshow, not their chosen logistics partners. It is the vendor's responsibility to manage their supply chain and ensure the product reaches the customer, or failing that, to process a refund promptly. Passing the administrative burden of chasing down lost shipments onto the customer is a dereliction of basic business responsibility.
I have asked multiple times for my money back and have been met with deflection and unreasonable requests. The lack of accountability is astounding. Save yourself the headache, stress, and potential loss of money. Do not order from Hansshow. There are plenty of reputable companies out there that value their customers and take responsibility for their orders. Hansshow is not one of them.
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