Are they saying your condenser is messed up or your radiator? I feel like I am looking at your radiator coils, if so, this is normal wear and tear in the picture.
I was 1 hour into a 2-hour drive, and my entertainment system did a full reboot while driving. I didn't have anything special going, just GPS from Google Maps and Spotify — all on CarPlay. All of a sudden the entertainment system lost power, the car didn't? I am not sure if you have the hybrid...